Why is the Zscaler App not updating to the next version?
If you find that the Zscaler App is not getting updated for some users, even if you've enabled auto-update or have pushed an update from the Zscaler App Portal, you must deploy Zscaler App 1.1.4 to your users (via Active Directory or the MDM of your choice) to resolve the issue.
Checking for Outdated Versions
You can check which devices are running outdated version of the App in the Zscaler App Portal with one of the following steps:
- From the Zscaler admin portal, go to Policy > Zscaler App Portal. On the Dashboards page, you can check which devices have outdated versions of the app by using the Device Policy Status widget.
- From the Zscaler admin portal, go to Policy > Zscaler App Portal. Go to the Enrolled Devices page, then Device Overview from the menu on the left. Do one of the following:
- Filter the table to see Outdated devices
- Export device fingerprints and filter by Agent Version.
If you see devices that have not been updated, you must manually deploy the Zscaler App again to your users (via Active Directory or the MDM of your choice). This ensures that Zscaler App 1.1.4 is properly installed on user devices, and the app's update feature will function as expected thereafter.