How do I use Zscaler Analyzer?

To verify connection speed issues, you can use the Zscaler Analyzer app to perform an MTR (My Traceroute), and send the results to the Zscaler Support team. This test checks the quality of the connection between your device and the Zscaler Enforcement Node (ZEN).

For a more in-depth look at Zscaler Analyzer and its features, see the User Guide on

You can download Zscaler Analyzer for Windows, MAC OS X, or Linux.

To download Zscaler Analyzer, go to

Once you've installed Zscaler Analyzer, open the app. Log in to the Zscaler service if necessary.

To perform an MTR, do the following:

  1. Click Start Test to perform the MTR and retrieve your IP and ZEN information.
  1. Once the MTR is complete, click Export All Results. The results are saved into a CSV file.
  1. Attach the CSV file to a support ticket and submit it to Zscaler Support.