Zscaler App Error Messages

Zscaler App displays error messages in the Status row.

Following is a list of possible error messages, along with an explanation of the error, and the action users can take to resolve the error.

Error Message
Explanation
Required Action
Intermediate Authentication Error
A tunnel authentication error has occurred because an intermediate proxy service has intercepted the app authentication request.
None
Chaining Authentication Error
A tunnel authentication error has occurred due to proxy chaining.
None. 
Authenticating... A tunnel authentication error has occurred because the SME is waiting for user configuration.
None. 
Network Error
No network interface can be detected.
Click Retry to resolve the error.*
Internal Error
Internal socket problem has been detected.
Click Retry to resolve the error.*
Connection Error
The ZEN cannot be reached.
Click Retry to resolve the error.*
Driver Error
A Windows driver installation issue has been detected, and the tunnel interface cannot be started.
In the More window, click Repair App.**
Local FW/AV Error
The device has a firewall or antivirus program blocking Zscaler App traffic.
Contact your administrator for any required configuration changes on the device.
Trusted Network Detected
The device is connected to a trusted network.
None
VPN Trusted Network
The Zscaler App is in a fail-open state because a VPN connection taking all routes has been detected.
None
Captive Portal Detected
The Zscaler App is in a fail-open state because a captive portal has been detected.
Click Retry to resolve the error.*
Capitve Portal Error
The user has not resolved the captive portal within the time configured in the Zscaler App Portal. The error message disappears when the user reconnects.
Click Retry to resolve the error.*

              *Retry

             **Repair App