How do I configure caution notifications?

The service displays a Caution page when a user browses to a site that is in a URL category configured with the Caution action. Users are allowed to access the site after acknowledging in this window that they are aware that doing so may conflict with normal corporate Internet Usage Policy.

Note that the display of the caution page is per rule for all URL categories, except for the Miscellaneous or Unknown category. For example, if a URL filtering rule specifies a Caution action for the Travel category and the daily time quota is set to 15 minutes, the service displays the Caution notification when a user first tries to access a URL in the Travel category, but it does not display the notification for any of the other URLs in the Travel category until 15 minutes have elapsed.

For URLs in the Miscellaneous or Unknown category, the service displays the caution page per URL, as follows:

  • Every time a user browses to a URL in the Miscellaneous or Unknown category, regardless of the configured time interval.
  • Every time a user browses to a sub-domain of a URL that is in the Miscellaneous or Unknown category.

For example, when a user visits a URL in the Miscellaneous category, the service displays the Caution page. Then if the user goes to a sub-domain of that URL or another URL in the Miscellaneous category after two minutes, the service will again display the Caution page, even if the configured time interval is five minutes. Note that to use this feature, Dynamic Content Classification (configured through advanced URL policy settings) must be disabled.

NOTE: Zscaler recommends that you enable authentication on locations to allow the service to display caution notifications. To learn how to enable authentication, see here.

To configure notifications:

  1. Go to Administration > Resources > End User Notifications.
  2. In the Configure Notifications section, if you choose the Default notification message, you can do any of the following:
    • Display Reason: Enable this to display why access to a site, file, or application was blocked or restricted in the end user notifications. This setting will affect the caution and block notifications.
    • Display Company Name: Enable this to display the name of your organization in the end user notifications. This setting will affect the caution and block notifications.
    • Display Company Logo: Enable to display the logo of your organization in the end user notification. You can upload your company logo on the Company Profile page. This setting will affect the caution and block notifications.
      NOTE: If you choose to disable these settings, the changes will not be reflected in the previews of the templates, but the changes will be seen by your users after you save them.
  1. In the Caution Notification section, do the following:
    • Caution Interval: Choose the time interval at which the service displays the caution notification when a user chooses to access a restricted site. The recommended setting for complex websites, like Social Networking sites, is at least 5 minutes.
    • Enable Caution Per Domain: Activate to enable the service to display a Caution page each time a user browses to a URL that is in the Miscellaneous or Unknown URL category. If you enable this feature, Dynamic Content Categorization (in advanced URL policy settings) must be disabled.
    • Enter the Caution Text that appears in the Caution pages. You can also enter CSS styles to customize the appearance of the caution notifications.

Note that you cannot change the other text in the caution notifications because it is generated when users are visiting sites that may violate your organization's usage policies. However, you can customize the appearance of the text or hide it with CSS styles.

To learn how to use this field to customize the appearance of the caution notifications with CSS styles, click here.

  1. The IT Support section provides information on how users can seek additional information about why access to pages, files or web applications was restricted. You can provide an email address or phone number for a contact who can explain your company's use of the Zscaler service to protect your network, or a URL pointing to a page you created on your company intranet that describes your current policy about using corporate network and Internet resource. This information appears on the notification page.
  2. Click Preview Template(s) to see what the caution notification will look like after any changes. You can preview the notification as many times as you want.
  3. Click Save and activate the change.