How do I give Zscaler support engineers access to my organization's admin portal?

At times, Zscaler support engineers need access to an organization's admin portal for a limited time in order to troubleshoot issues. The following steps describe how to allow Zscaler support engineers to log in to your admin portal securely without having to create new admin accounts or exchange passwords.

  1. Log in to your Zscaler service admin portal.
  2. Go to Help > Remote Assistance
  1. In the Remote Assistance window, turn on Enable Remote Assistance.
  2. Once you enable Remote Assistance, select the amount of time for which you want the feature enabled. The Zscaler service recommends that you set an expiry date of at least two days from the date that you enable remote access.
  3. Click Save.

This allows Zscaler support engineers to access the admin portal until the specified date.